SIM Provisioning

Automation • B2B • UX 

A configuration-driven tool that prioritises the automation of a complex process, eliminates any possible manual errors, improves quality, speed, and delivers efficiency
Role & Responsibilities
UX Research & Design
Automation of the manual process into a configuration driven tool
Tools
Design Thinking
Over the Shoulder Observations
Video Journals
Interviews
Sketch, Miro, Balsamiq
Timeline
July 2020 - Oct 2020

💡 All my work on this project is under NDA, please click here or reach out to me and I would love to show you 🤓

What is Provisioning of SIMs:

SIM provisioning is a process that allows MNOs (Mobile Network Operators)/ consumers to remotely activate and download the configuration onto the SIM embedded in a portable device such as a smart phones, smart watches, fitness bands or tablet computers or in this case CARS 🚙.

A usual provisioning job deals with 400-500k cars and takes a minimum of 17 consecutive working days of a human resource

The Ask